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Coordinated Transportation

Richland County has a growing variety of transportation needs not provided for adequately by the private sector. Seniors, whether living alone or in a group setting, need access to vital off-site medical care as well as trips to shopping and recreation. Unemployed workers without cars need transportation to training and workplaces. Even the least vulnerable of us can face drastically altered transportation needs if we break a leg or lose our privilege to drive. These needs and the services provided for them are collectively called Public Transit and Human Services Transportation. A variety of services are available in Richland County, ranging from the local public transit system to retirement community vans. While the need for these services continues to increase, funding resources remain limited. Passage of the Americans with Disabilities Act of 1990 (ADA) has required transit agencies with fixed route service to extend service to persons with disabilities. One means of doing this is through increased coordination of services. This can improve the amount of service provided while using the same resources. A more fully coordinated transportation system can provide comprehensive and user-friendly services efficiently. Transportation programs may share resources, facilities, and information and coordinate trip reservations, scheduling, dispatching, and passenger trips. Currently, many social service programs that serve the elderly, children, low-income, and persons with disabilities either operate independent transportation programs or have no transportation at all. The result is either a duplication in services or people with unmet transportation needs.

Mobility Manager

The Agency Transportation Advisory Committee (ATAC) formed the mobility manager position to coordinate existing routes and vehicles. The goal is to bring efficiency to the roster of transportation services in Richland County. Social service agencies within the county can contract with the mobility manager to have trips scheduled with one of seven area transportation companies. The mobility manager schedules trips based on an analysis of what assistance the rider needs, the fare from the rider’s door to the destination door, and any other unique conditions. At the end of the month, a single invoice is created for each social service agency which combines trips taken with every transportation companies. For the Area Agency on Aging, each trip taken by their clients during the month is also entered into their online billing program by the mobility manager. Visit the Richland County Mobility Management website here; 

You can contact Richland County’s mobility manager, Lyndsie Martin via email by clicking here.


The Coordinated Plan is intended to provide policies, goals, objectives, and techniques used for public involvement, planning, and coordination activities to be conducted by the Richland County Regional Planning Commission, the Agency Transportation Advisory Committee, and local partner agencies to provide coordinated public transit and human services transportation in Richland County. Ultimately, it is meant to broaden the dialogue and support collaboration between local and regional human service agencies and transportation providers to link people with the services that they want and need.

Agency Transportation Advisory Committee

Need help to cover cost for transportation?

Below are agencies located in Richland County who might be able to help with your transportation needs:

Ohio District 5 Area Agency on AgingThis service is for Richland County individuals age 60 and over, with no other transportation options or ability to self pay. The STARS Levy provides transportation for:

  • Medical Appointments (two trips per month)

  • Pharmacy for prescriptions (after medical appointments)

  • Grocery store (two trips per month)

  • PASSPORT waiver provides transportation for individuals enrolled in the PASSPORT home care program.

Call Richland (STARS) Levy Transportation at 419-525-6751 to schedule your request at NO COST to you, the fee is paid for courtesy of the Richland County Senior Levy STARS Levy - Services that Assist Richland Seniors!

Mansfield Memorial Homes: Provides Mansfield area seniors with transportation, primarily to medical appointments and adult daycare, some personal trips. Vans available. Wheelchair transport capability. Services available to residents and clients of Area Agency on Aging and Mansfield Memorial Homes only. Call 419-774-5145 to schedule your transportation. 

Opportunities for Ohioans with Disabilities (OOD)Provides short term transportation to work and training for individuals with disabilities. Call 419-774-3000 to set up your transportation needs. 

Richland Newhope Industries: RNI Provides transportation to and from all RNI, Inc. locations as well as community employment sites. RNI provides transportation for a variety of transportation services for individuals with disabilities including job and job training. Call 419-774-4236 to set up your transportation services!

Richland County Job & Family Services: JFS provides bus tickets to qualifying persons, on a case-by-case basis, for social service and medical appointments only. Medicaid recipients receive transportation benefits though their Managed Care Provider. Enhanced Medicaid Transportation assists with transportation to Medicaid covered appointments. Assistance also may be in the form of ambulette, taxi transportation or gas vouchers. Call 419-774-5470 to find out if you qualify.

Veterans Services of Richland County: Provides transportation to Cleveland and Columbus VA Clinics. Call 419-774-5822 for assistance. 

Goodwill of Akron: Individual & Community Agency Bus Pass & Transportation Program: BUS PASS VOUCHER

This program provides assistance to residents of Summit, Portage, Medina, Ashland and Richland counties to support individuals with transportation needs. Agencies needing assistance are encouraged to complete an application here; Agency Bus Pass Application and individuals here; Individual Bus Pass Applicationor call Goodwill at 800-989-8428 for more information. To learn more about this program, click here; Bus Pass & Transportation Program.

Follow the Mobility Manager by clicking here and visit the Richland County Mobility Management website by clicking here

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